Frequently Asked Questions
Everything you need to know about shopping with Naj Oleari Beauty Online Store.
Are Naj Oleari Beauty products cruelty-free?
Yes, we are committed to ethical beauty. All Naj Oleari Beauty products are cruelty-free and are not tested on animals, in compliance with European Union regulations.
What are your shipping times and costs?
We offer standard and express shipping. Standard orders typically arrive within 3-5 business days. Shipping is free on all orders over €50; otherwise, a flat rate applies based on your location.
Can I return a product if I am not satisfied?
We accept returns for unopened and unused products within 14 days of delivery. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or tested.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secure.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.
Are your products suitable for sensitive skin?
Our formulas are dermatologically tested and designed to be gentle. However, we recommend checking the full ingredient list on each product page or performing a patch test if you have specific allergies.